Behavioral Health Representative I

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Gulfton Dashwood - 5420 Dashwood Dr. Ste. 102 Houston, TX 77081

Behavioral Health Representative I - Job Overview

Schedule: 8AM-4:30PM

At Legacy Community Health, we believe in the power of compassion and collaboration to make a difference in community healthcare. As a Behavioral Health Representative I, you will play a vital role in supporting our on-site Behavioral Health providers, ensuring that our patients receive the care and attention they deserve.

• Role Highlights: Be the cornerstone of support for our Behavioral Health team, managing schedules, referrals, and patient communications.
• Work Environment: Thrive in a dynamic, clinic-based setting where your contributions are valued and your growth is encouraged.
• Impact and Growth: Engage in meaningful work that directly impacts patient lives while enjoying opportunities for personal and professional development.
• Team Collaboration: Work alongside a passionate team dedicated to improving the health and well-being of our community.
• Mission-Driven: Join us in our mission to provide high-quality healthcare services to those who need it most.

Key Responsibilities

• Arrange language line interpretation services for patients.
• Sort and distribute mail and faxes efficiently.
• Assist new patients with registration, ensuring all forms are completed.
• Manage EHR and continuity of care lists to optimize patient care.
• Oversee provider schedules and manage patient appointments and waitlists.
• Process and follow up on internal service orders and referrals.
• Obtain and record patient vital signs promptly.
• Screen new patients and complete risk assessments as needed.
• Provide translation services for monolingual providers when necessary.
• Attend mandatory all-staff meetings to stay informed and engaged.
• Complete reminder calls to ensure patient appointment compliance.
• Handle prior authorizations for psychological testing and medications.
• Assist in triaging behavioral health emergencies according to policies.
• Conduct blood draws, injections, EKGs, and drug screens as required.
• Process lab service orders accurately in the EMR system.
• Provide coverage and support across different locations as needed.
• Foster a respectful and professional environment for patients and colleagues.
• Promote effective teamwork to achieve departmental goals.

Minimum Qualifications

• Required Education, Certifications, Licenses, & Training (minimum requirements) BLS (CPR & AED) Certified required.
• Three to six months of related experience preferred.
• One year certificate from college or technical school preferred.
• Familiarity with BH preferred.
• Familiarity with Microsoft Word, Outlook, and Excel.
• Good direct and telephone communication skills.
• Must be able to work in a team setting Leadership ability for program management, growth, and development within the Center and the Community.
• Communication/interpersonal skills to interact courteously and professionally with associates and customers of various ethnic and socio-economic backgrounds.
• Knowledge of and the ability to interact effectively with various community agencies and resources.
• Coordinate multiple activities simultaneously.
• Computer skills, especially in Microsoft Office (Word, Excel, PowerPoint).
• Desirable Knowledge, Skills, and Abilities Bilingual English and Spanish speaking preferred.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

About Legacy Community Health

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.