Operations Manager - Montrose Clinic
This will be located at the Legacy Montrose Clinic.
Be a part of driving healthy change in our communities
About the Position
The Operations Manager will provide operational support for his/her areas of responsibility. Primary responsibilities include managing support staff, supporting the management of provider schedules, improving patient access, assisting in streamlining support staff workflows, and tracking metrics for their area of responsibility. This person will also work closely with leadership across the organization to ensure best practices are implemented.
Key Responsibilities
- As applicable, directly supervises support staff to ensure that department policies are being followed.
- Handles all work schedule matters for support staff, including paid time off (PTO), and unpaid leave, and enforces the Legacy attendance policy
- Provides direct coverage for support staff as needed.
- Provides centricity support and on-going training for support staff by becoming a centricity and EHRS super-user.
- Actively promotes feedback and collaboration with all staff to identify ways of enhancing services. Encourage peers, providers and staff to participate as appropriate.
- Participates in interviewing, hiring and evaluating prospective staff members.
- Performs performance reviews and coaching/disciplinary action for direct reports.
About Legacy Community Health
Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.
Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to >50 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.
Requirements
- High School Diploma or equivalent required
- Certifications/licenses as applicable to their area of responsibility
- At least 3 years’ experience in a healthcare setting, required. A master’s degree in business or healthcare operations (or equivalent) may substitute for 2 years of experience in the healthcare setting.
- At least 2 years’ experience in administration and supervision of staff preferred.
- Experience in Microsoft Office Suite and EHRS preferred.
- Ability to meet Legacy Community Health’s EPIC proficiency requirements.
Benefits
- Medical, Dental, and Vision insurance
- Long-Term Disability insurance
- Life insurance and AD&D
- 403(b) retirement plan
- Employee Assistance Plan
- Subsidized gym membership
- 24-hour travel assistance
- Paid Time Off
- PTO Exchange Program
- Company holidays (9 days + 1 floating day)
- Bereavement Leave
- And more