Bilingual Patient Access Specialist (Behavioral Health)
Benefits
- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!
Apply today in less than 3 minutes using your phone, tablet, or computer!
Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019
Bilingual Patient Access Specialist (Behavioral Health) - Job Overview
Schedule: 7:30AM-5PM
At Legacy Community Health, we're more than just a healthcare provider—we're a community. As a Bilingual Patient Access Specialist I, you will be the welcoming voice and friendly face that sets the tone for our patients' experience. You'll be at the heart of our mission, ensuring every interaction is meaningful and contributes to the well-being of our community.
- Role Highlights: Be the first point of contact for our patients, creating a welcoming and supportive environment.
- Work Environment: Collaborate with a passionate team dedicated to making a difference in community health.
- Impact: Play a crucial role in patient care by managing appointments and providing essential information.
- Growth Opportunities: Enhance your skills and grow with us through continuous learning and development.
- Mission-Driven: Be part of a team that values compassion, integrity, and excellence in healthcare.
Join us at our Houston location and be a part of something truly special. Your role as a Patient Access Specialist I is vital in supporting our mission to provide comprehensive health services to those who need them most.
Key Responsibilities
- Manage inbound and outbound calls with empathy and professionalism in a call-center environment.
- Schedule patient appointments following established protocols and ensure accuracy.
- Document calls meticulously, providing essential information and data to clinical staff.
- Complete data entry tasks, including patient demographics and payer information.
- Communicate effectively using proper language, grammar, and style.
- Multitask efficiently, responding to emails and non-phone inquiries.
- Interpret subtle verbal cues and de-escalate situations when necessary.
Minimum Qualifications
- 1-2 years customer service experience highly preferred.
- Clinical office support experience highly preferred.
- Pleasant, professional, and articulate phone voice.
- Ability to handle multiple incoming callers, tasks, and responsibilities.
- Strong verbal and written grammar skills.
- Accurate keyboard typing, data-entry, and mouse navigation skills.
- Working knowledge of MS Windows and Online/Electronic forms.
- Patient scheduling experience.
- Knowledge of medical or insurance terminology preferred.
- Bilingual English/Spanish strongly preferred.
About Legacy Community Health
As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:
Approachable & Collaborative
We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.
Driven & Committed
We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.
Perceptive & Thoughtful Communicators
We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.