Operations Manager
Benefits
- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!
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Location: Legacy Montrose - 1415 California St. Houston, TX 77006
Operations Manager - Job Overview
Schedule: Monday-Friday (8AM-8PM) | Saturday (8AM-4PM)
At Legacy Community Health, we believe in nurturing a supportive and inclusive environment where every team member can thrive. As our new Operations Manager, you'll be stepping into a role that's not just about managing tasks, but about making a meaningful impact in the lives of our patients and the community.
- Role Highlights: You'll provide vital operational support, ensuring that our services run smoothly and efficiently. Your efforts will directly contribute to enhancing patient access and care quality.
- Work Environment Benefits: Enjoy a collaborative atmosphere where your voice is heard, and your contributions are valued. We prioritize work-life balance and personal fulfillment.
- Impact and Growth Opportunities: Be part of a mission-driven organization dedicated to improving community healthcare. You'll have opportunities for personal and professional growth, including mentorship and development programs.
- Team Collaboration: Work closely with leadership and cross-functional teams to implement best practices and innovative solutions.
- Mission-Driven Elements: Your work will support Legacy's mission to provide comprehensive health services to those who need it most.
Key Responsibilities
- Supervise support staff, ensuring adherence to department policies and managing schedules, including PTO and leave.
- Provide direct coverage and ongoing training for support staff, becoming an EPIC and EHRS super-user.
- Foster a culture of feedback and collaboration to enhance service delivery.
- Participate in interviewing, hiring, and evaluating prospective staff members.
- Conduct performance reviews and manage coaching/disciplinary actions for direct reports.
- Track key performance indicators and collaborate with Business Intelligence to develop service line reports.
- Coordinate management of waitlists and provider schedules to optimize patient access.
- Monitor operational metrics across care locations and participate in monthly leadership meetings.
- Maintain relationships with community partners and oversee departmental orders and equipment.
- Engage in the Performance Improvement Program to drive continuous service enhancement.
Minimum Qualifications
- High School Diploma or equivalent; Certifications/licenses as applicable to their area of responsibility.
- At least 3 years experience in a healthcare setting, or service industry.
- A master’s degree in business or healthcare operations (or equivalent) may substitute for 2 years of experience.
- At least 2 years experience in administration and supervision of staff preferred.
- Must be able to manage multiple deadlines and decision making responsibilities.
- Experience in Microsoft Office Suite and EHRS preferred.
About Legacy Community Health
As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:
Approachable & Collaborative
We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.
Driven & Committed
We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.
Perceptive & Thoughtful Communicators
We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.