Bilingual Patient Access Specialist
Benefits
- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!
Apply today in less than 3 minutes using your phone, tablet, or computer!
Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy Ste. 1300 Houston, TX 77019
Bilingual Patient Access Specialist - Job Overview
Schedule: Monday-Friday (7AM-5PM)
At Legacy Community Health, we believe that every interaction is an opportunity to make a meaningful impact. As a Bilingual Patient Access Specialist, you'll be the friendly voice and welcoming presence that helps patients navigate their healthcare journey. Your role is vital in ensuring that every caller feels heard and valued.
- Engage with callers and patients through various communication channels, offering a professional, accurate, and timely contact experience.
- Be the voice of Legacy, maintaining a calm and pleasant tone while explaining our policies and procedures.
- Document calls and provide essential information to assist patients effectively.
By joining our team, you become part of a mission-driven organization committed to making a difference in community healthcare.
Key Responsibilities
- Manage inbound and outbound calls in a call-center environment with a commitment to helping others.
- Maintain a positive attitude and adhere to scheduled work hours to ensure a pleasant experience for callers.
- Schedule patient appointments following established protocols, discussing referrals, insurance, and eligibility status.
- Stay updated on processes and developments within your area of expertise.
- Utilize problem-solving skills and research information using appropriate resources.
- Demonstrate exemplary customer service with proper language, grammar, and style in communications.
- Communicate effectively with clinical and other departments to ensure all requirements for patient appointments are met.
- Identify high-risk or urgent symptoms and relay information to clinical staff.
- Complete data entry accurately, including patient demographics and payer information.
- Perform multiple activities simultaneously, such as speaking on the phone while operating a computer.
- Understand and comply with HIPAA policies and respond to emails and other non-phone inquiries.
- Interpret verbal indicators of distress and apply interpersonal skills to address caller needs.
- Perform other duties as assigned.
Minimum Qualifications
- 1-2 years customer service experience highly preferred.
- Clinical office support experience highly preferred.
- Customer service oriented.
- Pleasant, professional, and articulate phone voice.
- Ability to handle multiple incoming callers/patients, tasks and responsibilities.
- Strong verbal and written grammar skills.
- Accurate keyboard typing, data-entry and mouse navigation skills.
- Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.
- Basic knowledge such as math, alphabetical or numerical filing may also be required.
- Patient scheduling experience.
- Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.
- Knowledge of medical terminology and/or insurance terminology preferred.
- Bilingual English/Spanish strongly preferred with the ability to read, write, interpret and disseminate information in both languages.
About Legacy Community Health
As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:
Approachable & Collaborative
We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.
Driven & Committed
We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.
Perceptive & Thoughtful Communicators
We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.