Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

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Location: Legacy Lyons - 3811 Lyons Ave. Houston, TX 77020

Operations Manager - Fifth Ward (Job Overview)

Schedule: Monday-Friday (7:30AM-4:30PM or 8:30AM-5:30PM)

Are you ready to make a meaningful impact in the world of community healthcare? At Legacy Community Health, we're looking for a passionate Operations Manager to join our clinic-based team. As an integral part of our family, you'll work closely with leadership and support staff to ensure that we provide the best care possible to our community.

Here's what you can look forward to in this role:

• Engage in collaborative efforts with leadership to implement best practices.
• Be a catalyst for improving patient access and streamlining workflows.
• Track and analyze operational metrics to drive positive change.
• Contribute to a supportive and inclusive work environment.
• Opportunity for personal growth and professional development.

At Legacy Community Health, we believe in fostering a culture where everyone can thrive. Our commitment to work-life balance, mentorship, and a supportive team environment sets us apart.

Key Responsibilities

• Supervise support staff and ensure adherence to department policies.
• Manage work schedules, PTO, and unpaid leave for support staff.
• Provide EPIC support and ongoing training as an EHRS super-user.
• Promote feedback and collaboration to enhance services.
• Participate in interviewing, hiring, and evaluating staff members.
• Conduct performance reviews and provide coaching/disciplinary actions.
• Track key performance indicators to identify trends and areas for improvement.
• Collaborate with team members to develop and maintain service line reports.
• Coordinate patient access management and streamline scheduling workflows.
• Monitor provider schedules for efficiency across sites.
• Provide feedback on workflows and support performance improvement projects.
• Manage locum and per diem provider coverage in collaboration with leadership.
• Address patient complaints and monitor operational metrics.
• Participate in monthly leadership meetings and present strategic plans.
• Establish relationships with community partners and collaborators.
• Ensure compliance with HIPAA guidelines.
• Oversee departmental orders, supplies, and equipment maintenance.
• Participate in the Performance Improvement Program.
• Perform other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent is required.
• Certifications/licenses as applicable to their area of responsibility
• Three (3) years of experience in a healthcare setting, or service industry.
• Two (2) years of experience in administration and supervision of staff preferred.
• Demonstrated competency with an EHRS system.
• Excellent communication skills and customer service skills.
• Ability to multitask in a fast-paced environment.
• Must be able to manage multiple deadlines and decision-making responsibilities.
• Above average organizational skills and computer skills.
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
• (English/Spanish) fluency is preferred.

About Legacy Community Health

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.