Bilingual Front Desk Clerk
Benefits
- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!
Apply today in less than 3 minutes using your phone, tablet, or computer!
Job Overview
Welcome to Legacy Community Health's dynamic and innovative environment, where as a Bilingual Front Desk Clerk, you will be at the forefront of our patient-centered mission at our Montrose Clinic (1415 California St, Houston, TX 77006). Our commitment to excellence in healthcare begins with you, as you make the first impression on our patients.
- Be the welcoming face and voice of Legacy Community Health.
- Shape long-lasting patient-provider relationships with positivity.
- Play a pivotal role in our patient intake and service process.
- Collaborate closely with a dedicated healthcare team to ensure our clinics run smoothly.
Join a thriving work environment that values creativity, collaboration, and community commitment.
- Engage in meaningful work with a significant impact on community health.
- Teamwork is at our core – expect support and camaraderie at every step.
- Benefit from growth opportunities, including potential loan repayment programs.
Key Responsibilities
- Answer and route incoming calls efficiently.
- Perform client intake and notify relevant staff of arrivals.
- Enter patient data accurately into databases.
- Assist in volunteer management alongside the coordinator.
- Adhere to appointment and cash handling procedures.
- Conduct daily opening and closing processes.
- Maintain an orderly and welcoming clinic lobby.
- Process lab results in coordination with Practice Manager.
- Participate actively in the Performance Improvement Program.
- Foster professional and courteous interactions with patients, visitors, and staff.
- Work collaboratively within a primary care medical home framework.
- Promote patient access and continuity of care through effective communication.
- Engage in all required safety training and uphold safety standards.
- Maintain work area and equipment as per Legacy standards.
- Report safety concerns promptly and ensure a secure environment.
- Follow exposure control plans and safety protocols diligently.
- Perform other duties as assigned to support clinic operations.
Minimum Qualifications
- High school diploma or equivalent is essential.
- Exhibit a pleasant, professional, and articulate phone demeanor.
- Proficient in multi-tasking and handling multiple calls or patients simultaneously.
- Demonstrate efficient and accurate data-entry capabilities.
- Possess computer literacy and experience with multi-line phone systems.
- Basic knowledge in math and filing systems is advantageous.
- Capability to manage multiple deadlines and make sound decisions.
- Bilingual in English and Spanish.
About Legacy Community Health
As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:
Approachable & Collaborative
We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.
Driven & Committed
We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.
Perceptive & Thoughtful Communicators
We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.
Apply today in less than 3 minutes using your phone, tablet, or computer!