Patient Access Specialist I (Contact Center - Monolingual or Bilingual)
Benefits
- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!
Apply today in less than 3 minutes using your phone, tablet, or computer!
Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy Ste 1300, Houston, TX 77019 (Hybrid)
Patient Access Specialist I (Contact Center - Monolingual or Bilingual) - Job Overview
Schedule: 8 Hour Shift (7:30AM-5PM)
Are you ready to make a meaningful impact on community healthcare and transform patient interactions? At Legacy Community Health, we invite you to be part of our warm and dynamic team as a Patient Access Specialist I, where your passion for helping others will shine.
- Role Highlights: Be at the forefront of revolutionizing patient interactions with cutting-edge communication strategies.
- Work Environment Benefits: Join a supportive team that values work-life balance and personal fulfillment.
- Impact and Growth Opportunities: Contribute to the transformation of community healthcare while growing personally and professionally.
- Team Collaboration: Collaborate with a diverse group of healthcare professionals in a mission-driven environment.
- Mission-Driven Elements: Play a crucial role in providing seamless and vital information to patients, enhancing their healthcare experience.
Key Responsibilities
- Efficiently manage inbound and outbound calls in a tech-forward call-center environment.
- Show commitment to innovation and excellence in patient service.
- Operate within a structured framework with agility and punctuality.
- Schedule patient appointments using data-driven protocols and processes.
- Discuss and verify referrals, insurance, and eligibility status for optimal patient access.
- Stay updated on industry advancements in patient communication.
- Exhibit superior problem-solving skills and utilize digital resources effectively.
- Employ advanced communication techniques across various platforms.
- Relay crucial data to clinical teams using cutting-edge communication methods.
- Accurately input data, ensuring seamless integration with digital systems.
- Multitask effectively in a fast-paced, technology-enhanced environment.
Minimum Qualifications
- High school diploma or equivalent is required.
- 1-2 years of experience in customer service, preferably in a clinical setting.
- Strong orientation towards customer service excellence.
- Professional, articulate, and tech-savvy communication skills.
- Proficient in handling multiple callers and tasks using digital tools.
- Strong verbal and written communication skills with a focus on clarity and precision.
- Accurate data entry, keyboard typing, and mouse navigation skills.
- Proficient in MS Windows, Email, and digital forms.
- Patient scheduling experience with knowledge of medical and insurance terminology is preferred.
- Bilingual proficiency in English and Spanish is strongly preferred.
About Legacy Community Health
As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:
Approachable & Collaborative
We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.
Driven & Committed
We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.
Perceptive & Thoughtful Communicators
We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.