Legacy Community Health
Front Desk Clerk
Clinic Based - Deer Park, TX - Full Time
Position Summary
The Front Desk Clerk is often the first person a patient may interact with over the phone or upon arriving at a clinic. Therefore, the Front Desk Clerk is integral to shaping the patients' first impression of the organization, which could shape the patient-provider relationship for the long-term.
Essential Duties and Functions
The Front Desk Clerk is often the first person a patient may interact with over the phone or upon arriving at a clinic. Therefore, the Front Desk Clerk is integral to shaping the patients' first impression of the organization, which could shape the patient-provider relationship for the long-term.
Essential Duties and Functions
- Answers incoming calls and routes them appropriately.
- Performs client intake and notifies appropriate staff of the client’s arrival.
- Enters patient information into the appropriate databases.
- Assists the volunteer coordinator with the management of volunteers.
- Follows appointment procedures as set by management.
- Follows cash handling procedures when receiving client payments.
- Completes opening and closing procedures.
- Keeps clinic lobby straight and orderly.
- Processes lab results as assigned by Practice Manager.
- Participates in the Performance Improvement Program.
- Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to insure a professional, responsible and courteous environment.
- Promotes effective working relations and works effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.
- Works within the context of a primary care medical home, applying a team based approach to care while working in partnership with patients/families to promote: timely access to care, understanding of patient care that is culturally sensitive and language appropriate, continuity of care, and the improvement of the whole-person through the teaching of appropriate self-management skills.
- Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job–related hazards.
- Attends all required safety education programs.
- Operates assigned equipment and performs all procedures in a safe manner as instructed.
- Maintains work area and equipment in condition required by Legacy standards.
- Demonstrates proper body mechanics in all functions.
- Checks on the patient’s environment and equipment to insure safety. Reports safety concerns promptly to appropriate personnel.
- Follows Legacy’s exposure control plans/blood-borne and airborne pathogens.
- Demonstrates knowledge of techniques, procedures and correct use of protective barrier equipment (Universal Precautions).
- Assures a safe environment by instituting appropriate control measures.
- Attends annual education programs
- Performs other duties as assigned.
- High school graduate or equivalent required.
- Pleasant, professional, and articulate phone voice
- Ability to multi-task and handle many incoming calls or patients at once
- Efficient and accurate data-entry skills
- Computer literacy and multi-line phone or switchboard experience. If no experience, the prospective receptionist must be able to learn it quickly.
- Basic knowledge such as basic math, alphabetical or numerical filing may also be required.
- Must be able to manage multiple deadline and decision making responsibilities.
Benefits
Apply today.
Our short application process takes less than 3 minutes on your phone, tablet or computer.
- Medical, Dental, and Vision insurance
- Long-Term Disability insurance
- Life insurance and AD&D
- 403(b) retirement plan
- Employee Assistance Plan
- Subsidized gym membership
- 24-hour travel assistance
- Paid Time Off
- PTO Exchange Program
- Company holidays (9 days + 1 floating day)
- Bereavement Leave
- And more
Apply today.
Our short application process takes less than 3 minutes on your phone, tablet or computer.
