Care Team Assistant- LSC

Benefits

We Offer Outstanding Benefits:

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Join Us as a Catalyst for Healthy Change

About the Position

Welcome to the dynamic world of Legacy Community Health, where we are pioneering a new approach to community healthcare! As a Care Team Assistant (CTA) at our Legacy Santa Clara Clinic, you'll be at the heart of our mission to drive healthy change. Positioned as the central communication hub, the CTA is a vital link for patients, our call center, caregivers, and community resources, ensuring seamless interaction and support. Leveraging both clinical and clerical skills, the CTA uplifts the care team’s capabilities, enabling the delivery of evidence-based, compassionate care aligned with Patient Centered Medical Home (PCMH) standards. Your role extends beyond just administrative support; you'll assist in critical aspects such as patient communication, medication management, and proactive care planning, all while identifying and supporting vulnerable populations.

Key Responsibilities

• Patient Communication: Serve as the frontline responder for patient calls, coordinating effectively with the care team to address clinical inquiries, and ensure timely communication of lab results and medical instructions.
• Pre-Visit Planning: Facilitate comprehensive pre-visit preparations by ensuring that test results and care records are ready prior to patient appointments; collaborate with healthcare partners to overcome potential barriers.
• Care Coordination: Support seamless transitions of care, manage the Care Coordination Desktop, and connect patients with essential ancillary services, promoting holistic health management.
• Medication Management: Assist in managing medication refills and prior-authorizations, working closely with providers to ensure patients’ medication needs are met efficiently.
• Forms Handling: Initiate the accurate completion and processing of critical forms, including disability applications and health order requests, ensuring prompt attention for urgent needs.
• Referrals: Collaborate with Referral Coordination staff to finalize referrals and deliver comprehensive clinical summaries to external service providers.

Qualifications

• High School Diploma or equivalent
• Medical Assistant Certification or equivalent experience
• Alternatively, 2 years of relevant experience in an inpatient or outpatient setting
• 2 years of experience in an ambulatory clinical setting
• Bilingual in English and Spanish preferred

About Legacy Community Health

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!