LVN - Clinical Call Support

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Job Overview

At Legacy Community Health, we are committed to revolutionizing patient care by providing seamless medical support through innovative solutions. We're seeking a passionate and visionary LVN - Clinical Call Support professional to join our dynamic clinic-based team at 2929 Allen Pkwy., Suite 1300, Houston, TX 77019.

Role Highlights

• Deliver indirect patient care by managing and responding to telephone inquiries.
• Empower patients with health education guided by established protocols and policies.
• Play a vital role in ensuring quality healthcare access and patient satisfaction.
• Work in a supportive, collaborative environment that values contribution and innovation.
• Engage in a role crucial for advancing community healthcare access and quality.
• Explore career development opportunities through our various programs, including potential loan repayment plans.

Key Responsibilities

• Receive and effectively manage inbound patient calls following best practice guidelines.
• Gather, prioritize, and document necessary data to ensure thorough patient care integration.
• Address healthcare concerns, providing clinical advice and education as per set protocols.
• Assist in coordinating comprehensive patient care and referrals as necessary.
• Employ approved protocols to provide informed telephone advice and patient guidance.
• Document all patient interactions meticulously in the medical record system.
• Uphold patient privacy and confidentiality consistently.
• Deliver non-judgemental, culturally informed care in a respectful manner.
• Identify ongoing patient care trends and concerns for proactive management.
• Demonstrate readiness in activating backup support to ensure timely patient responses.
• Perform other duties as assigned to contribute to team success.

Minimum Qualifications

• Active LVN or LPN license in the State of Texas, with an unrestricted license or valid compact state licensure.
• Current BLS (CPR & AED) certification.
• A minimum of 1 year relevant experience, preferably in a primary care setting.
• Strong clinical, interpersonal, and communication skills, both written and verbal.
• Fluency in Spanish is strongly preferred and advantageous.
• Proven ability to manage multiple deadlines and prioritize tasks effectively.
• Experience within a call center environment is preferred.
• Dedicated to non-discriminatory patient care and confidentiality.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!