Patient Access Specialist - Bilingual

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy., Suite 1300, Houston, TX 77019 (Hybrid)

Patient Access Specialist - Bilingual (Job Overview)

Schedule: Monday-Friday (7AM-5PM) | Rotating Schedule

Are you ready to make a difference in the lives of others, one call at a time? At Legacy Community Health, we believe in the power of connection and the impact it can have on our community's health. As a Bilingual Patient Access Specialist, you'll be at the heart of our mission, ensuring that every patient interaction is not only seamless but also supportive.

In this role, you'll be more than just a voice on the phone; you'll be a vital part of our patients' healthcare journey. You'll help create meaningful experiences by:

• Providing exceptional contact experiences that reflect our commitment to quality care
• Enhancing accessibility and quality of care across Legacy's network
• Being a crucial point of contact for our callers and patients

At Legacy Community Health, we value the relationships we build with our team members. When you join us, you're joining a compassionate and dedicated team that values collaboration and growth.

Key Responsibilities

• Interact with callers and patients through phone and digital communication platforms
• Efficiently schedule appointments to meet patient needs
• Provide accurate and helpful information to enhance the caller's understanding and experience
• Ensure an exceptional contact experience that reflects Legacy Community Health's commitment to quality care

Minimum Qualifications

• High school diploma or equivalent required
• Bilingual (English/Spanish) with proficiency in reading, writing, and interpreting essential information
• Demonstrated ability to manage high volumes of calls efficiently
• Customer service-oriented with a pleasant, professional demeanor
• Competent in multitasking and managing various responsibilities simultaneously
• Excellent verbal and written grammar skills
• Proficient in accurate keyboard typing, data entry, and mouse navigation
• Working knowledge of MS Windows, Email, Online/Electronic forms, and websites
• Basic numerical and alphabetical filing skills
• Previous experience in patient scheduling
• Solid understanding of medical terminology
• Punctual with a strong attendance record

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.