Bilingual Patient Access Specialist

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Job Overview

Position Overview

Join our dynamic team as a Bilingual Patient Access Specialist, where you will be the first point of contact in transforming the patient experience. You will harness forward-thinking communication skills to:

• Interact with callers and patients using phone and other communication methods.
• Schedule appointments with clarity and efficiency.
• Provide exceptional and accurate information to ensure a patient-centered service experience.
• Serve as the confident and friendly voice of Legacy Community Health, reflecting our commitment to healthcare excellence.

As a valued member of our corporate administration team, located in 2929 Allen Pkwy., Suite 1300, Houston, TX 77019, you'll have the opportunity to make a meaningful impact in community healthcare.

Why Join Us?

• Collaborative work environment with a focus on innovation.
• Opportunities for professional growth and development.
• Contribute to our mission of providing high-quality, affordable healthcare.
• Benefit from potential loan repayment opportunities.
• Be part of a mission-driven team that values diversity and inclusivity.

Key Responsibilities

• Manage and respond to inbound and outbound calls within a dynamic call-center environment.
• Uphold a positive attitude and a strong sense of responsibility while interacting with patients.
• Effectively schedule patient appointments, discussing referrals, insurance, and eligibility status.
• Adhere to documented processes and remain informed about current healthcare developments.
• Communicate proactively with clinical and other departments as required.
• Identify and escalate high-risk or urgent symptoms to appropriate clinical staff.
• Complete necessary data entry tasks, including maintaining patient demographics and call logs.
• Perform simultaneous tasks such as call handling and computer operations efficiently.
• Respond adeptly to emails and non-phone inquiries with accuracy.
• Interpret verbal cues and manage de-escalation of potential conflicts effectively.

Minimum Qualifications

• High school diploma or equivalent is required.
• 1-2 years of customer service experience is highly preferred.
• Knowledge of medical and/or insurance terminology is an advantageous asset.
• Bilingual abilities in English/Spanish are strongly preferred, aiding in diverse communication.
• Exemplary customer service skills are essential to this role.
• Precise keyboard typing, data-entry, and navigation skills are required.
• Proficiency in MS Windows, Email, Online/Electronic forms, and websites is needed.
• Ability to juggle multiple callers and tasks with efficiency.
• Experience in patient scheduling will be beneficial.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!