Medication Adherence & Access Team

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

Medication Adherence & Access Team - Job Overview

Schedule: Monday-Friday (8AM-5PM) | Hybrid

Join our pharmacy family at Legacy Community Health and help patients access the medications they need to stay healthy and connected to care. In this meaningful role, you will be a trusted link between patients, providers, pharmacies, and medication assistance programs.

You will help remove barriers to treatment by coordinating prescription renewals, supporting prior authorization processes, and connecting eligible patients with available medication assistance programs. Your compassion, attention to detail, and follow-through can make a direct difference in each patient’s healthcare experience.

Why This Role Matters

• Help patients maintain reliable access to essential medications.
• Support outreach to patients who may be at risk of falling out of care.
• Collaborate closely with providers, pharmacists, pharmacies, and patients.
• Contribute to timely prescription renewals, refills, prior authorizations, and medication assistance referrals.
• Play an important role in strengthening continuity of care within a community healthcare setting.
• Build your skills through meaningful work, collaboration, and continued exposure to medication access processes.

If you bring a passion for patient support, strong communication skills, and a commitment to helping people navigate healthcare, this is an opportunity to make a lasting difference. You will work alongside a collaborative pharmacy team where your contributions help improve access, support treatment continuity, and strengthen community healthcare.

Key Responsibilities

• Serve as liaison between Legacy client and the provider/pharmacy to minimize time between medication needs are met.
• Monitor all incoming requests for prescription renewals, including electronic renewal requests, pharmacies, and patients, and respond as per protocol within 48 hours of receipt.
• Identify requests that fall outside prescription renewal guidelines and seek assistance from pharmacist and providers, when appropriate.
• Demonstrate ability to understand provider’s plan for appropriate patient’s follow-up.
• Identify patients via report and take appropriate actions to ensure patients’ continued accessibility to prescriptions.
• Make appointments, provide refills, communicate with providers, and obtain lab orders when necessary.
• Provide the last reminder to patients with medications that will soon return-to-stock.
• Document medication non-adherence in the EMR via “Phone Notes” for patients who have frequent incidences of RTS for chronic medications.
• Monitor for and respond to incoming requests for prior authorization.
• Document the prior authorization process per procedure and update status as appropriate.
• Stay abreast of available Pharma’s Patient Assistant Program (PAP), which provides medication access to those who have no other means to pay.
• Monitor for and respond to providers’ referrals for PAP assistance within 24 hours.
• Identify appropriate PAP programs applicable to patients’ needs.
• Maintain accurate and updated documentation for all related work in Legacy’s EMR and Legacy Pharmacy system.
• Perform other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent required
• Certification as a Pharmacy Technician, or LVN
• Must maintain BLS /CPR

Required Years of Experience

• Minimal 5 years’ experience as a certified pharmacy technician, or LVN

Required Knowledge, Skills, and/or Abilities

• Demonstrates written and verbal communication skills, courteous and clear
• Demonstrates excellent customer service skills
• Understanding of medication prescriptive process
• Computer software knowledge
• Develops, understands, and demonstrates proficiency in navigating electronic medical records.
• Spanish speaking required