Be a part of driving healthy change in our communities

About the Position

Laboratory Operations Manager provides operational and technical oversight for the In-House Laboratory Department throughout the Legacy service areas.  Primary responsibilities include managing laboratory staff, overseeing the point of care testing program, supporting laboratory activities for Legacy, streamlining workflows, tracking metrics for the laboratory department, and adhering to regulatory requirements as defined by the Clinical Laboratory Improvement Amendments (CLIA). This position works closely with leadership across the organization to ensure best practices are implemented and followed to reduce preventable errors.

Key Responsibilities

• Directly supervise day-to-day activities of laboratory staff to ensure that department policies are being followed.
• Delegate responsibilities and manage work schedules for laboratory staff and enforce the Legacy attendance policy.
• Act as the Technical Consultant for the point of care testing program.
• Support point of care testing users throughout the organization by overseeing user training and compliance.
• Regularly assess Legacy laboratories, identifying gaps and risks.
• Provide Epic support and on-going training for staff by becoming a super user.
• Actively promote feedback and collaboration with the Operations, SBH, Clinical and Nursing teams to identify ways of improving laboratory services.
• Participate in interviewing, hiring, and evaluating prospective team members.
• Perform performance reviews and coaching/disciplinary action for direct reports.
• Track quality and performance metrics on a monthly, quarterly, and annual basis, to show trends, successful performance, and opportunities.
• Assist with maintaining vendor relationships to improve the overall patient experience.
• Lead cross-functional workgroups and improvement projects.
• Assist with resolving incident reports and patient complaints.
• Participate in monthly leadership meetings.
• Complete and present strategic plans for quality improvement and operational efficiency.
• Ensure appropriate inventory levels for quality control, reagents, and laboratory supplies are stocked.
• Oversee maintenance of laboratory equipment.
• Assist with establishing a Laboratory Quality Plan that includes process improvement, accreditation, and continuous learning.
• Serve as a key point of contact for internal and external inspections.
• Follow the Legacy guidelines related to the Health Insurance Portability and Accountability Act (HIPAA).
• Perform other duties as assigned

About Legacy Community Health

Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information. 

Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to >50 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.

Requirements

• Bachelor of Science Degree is required.

• MLS(ASCP) or equivalent is required.

• Five (5) years of experience in a laboratory setting is required.
• Previous experience working in point of care testing is required.
• A master’s degree in business or healthcare operations (or equivalent) may substitute for 2 years of experience in the healthcare setting.

Benefits

• Medical, Dental, and Vision insurance
• Long-Term Disability insurance
• Life insurance and AD&D
• 403(b) retirement plan
• Employee Assistance Plan
• Subsidized gym membership
• 24-hour travel assistance
• Paid Time Off 
• PTO Exchange Program
• Company holidays (9 days + 1 floating day)
• Bereavement Leave
• And more

Legacy Community Health is an Equal Opportunity Employer that welcomes and encourages diversity in the workplace.

Apply today.

Our short application process takes less than 3 minutes on your phone, tablet or computer.