Supervisor, Financial Services

Benefits

We Offer Outstanding Benefits:

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Supervisor, Financial Services

Join Our Mission at Legacy Community Health

Based at our distinguished Legacy Montrose Clinic located at 1415 California St., Houston, Texas 77006, this role empowers you to be a trailblazer in facilitating healthy transformations within our communities. Our essence as a premium Federally Qualified Health Center (FQHC) is deeply rooted in providing unparalleled comprehensive care to every member of the community, irrespective of their financial circumstance. At Legacy, we stand steadfast in our mission to enhance patients’ quality of life through holistic wellness, including pivotal resources such as free pregnancy tests and HIV/AIDS screening.

Having grown from our beginnings as the Montrose Clinic in 1981, a pioneer in HIV education and treatment, we now proudly operate over 50 clinics across Houston and beyond. Embrace this opportunity to contribute innovatively in a landscape inclusive of adult primary care, pediatrics, OB/GYN, dental, vision, and behavioral health services along with educational collaborations. Our collective goal is essential: driving profound, positive change and fostering health empowerment throughout the communities we serve.

Your Role and Contribution

As a Supervisor in our Financial Services team, you will harness creativity and leadership to oversee the dynamic operations fundamental to our Financial Services area's success. Under the esteemed Ryan White Grant programs—ADAP, LPAP, EFA, Health Insurance Assistance, and PAP—your efforts will center around facilitating crucial financial support for medications and medical coverage for our clients. This role is pivotal in maintaining our standards of care and ensuring our processes are finely tuned towards patient-centric efficiency.

Core Responsibilities

• Comprehensively manage programs under the Ryan White Grant, empowering patients with medication and health insurance support.
• Provide expert oversight to the intricacies of daily operations within Financial Services, ensuring fluidity and coherence.
• Investigate patient concerns with due diligence, fostering high satisfaction within patient-provider relations.
• Facilitate high-level collaboration across departments, underpinning our cohesive, team-oriented ethos.
• Lead the decision-making processes for hiring and nurturing a diverse team of dedicated professionals.
• Champion performance improvements and participate in detailed audits to uphold and uplift care standards.
• Orchestrate regular, insightful staff meetings fostering open communication and continuous staff development.
• Ensure strict adherence to grant requirements, maintaining an impeccable record of compliance.

Qualifications

• High School Diploma or GED required, alongside a minimum of three years in customer service roles.
• In-depth understanding of healthcare terminologies and HIV treatment regimens is desirable.
• Strong proficiency in Microsoft Excel and Word, bolstering efficient operations.
• Administrative leadership with substantial management or supervisory practice.
• Exemplary written and verbal communication capabilities essential for effective operations.
• Demonstrated holistic leadership and mediation skills, navigating multi-tasking challenges adeptly.
• Unwavering commitment to excellence in customer service and healthcare delivery.
• Ability to adeptly manage priorities within a demanding environment of multiple deadlines.

About Legacy Community Health

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!