Bilingual Patient Access Specialist - Call Center Rep

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy Ste 1300. Houston, TX 77019

Bilingual Patient Access Specialist - Call Center Rep (Job Overview)

Schedule: Monday-Friday (7AM-5PM)

Hold onto your hats and get ready to dive into the exciting world of patient experience! At Legacy Community Health, we're searching for a Patient Access Specialist I who wants to be a trailblazer in patient interaction innovation! Join our energetic team where technology and healthcare come together to create an unforgettable journey for our patients!

• Unleash your tech-savvy powers to schedule appointments and dish out essential info like a pro!
• Become a phone call maestro, ensuring each patient has an amazing, spot-on experience!
• Be a game-changer in transforming community healthcare!

At Legacy, you'll be living the dream of working with a mission-driven powerhouse focused on rocking the world of healthcare:

• Make waves in community engagement and healthcare access.
• Be part of a team where collaboration and growth are the name of the game!
• Scale the heights of success using cutting-edge techniques.
• Immerse yourself in an environment that's all about continuous innovation and excitement!

Key Responsibilities

• Take calls like a rock star in our tech-savvy call-center wonderland!
• Show off your dedication to patient service excellence with a splash of innovation!
• Juggle tasks like a pro within our structured yet agile framework!
• Set appointments with flair through data-driven protocols!
• Be the go-to guru for referrals, insurance, and eligibility – ensuring patients get top-notch access!
• Stay ahead of the curve by keeping up with industry trends and innovations!
• Bring your A-game in problem-solving and embrace digital resources with enthusiasm!
• Master communication like a ninja across all platforms!
• Channel vital info to clinical teams with cutting-edge communication techniques!
• Whiz through data input, making sure it meshes perfectly with our digital systems!
• Multitask in a lively, tech-enhanced environment like it's no big deal!

Minimum Qualifications

• Have a high school diploma or equivalent? You're already off to a fantastic start!
• Got 1-2 years of experience in customer service, especially in a clinical setting? That's music to our ears!
• Bring your passion for customer service excellence with you!
• Professional, articulate, and tech-savvy communication skills? Check, check, and check!
• Juggle multiple callers and tasks using digital tools like a superstar!
• Sweet-talking and sharp-writing skills? Yes, please!
• Rock those data entry, keyboard typing, and mouse navigation skills!
• Comfortable with MS Windows, Email, and digital forms? You're our kind of techie!
• Experience in patient scheduling with medical and insurance lingo? You're speaking our language!
• Bilingual in English and Spanish? That's the cherry on top!

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.