Front Office Clerk

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Greater Cleburn - 2222 Cleburne St. Ste. 108 Houston, TX 77004

Front Office Clerk - Job Overview

Schedule: Monday-Friday (8AM-5PM)

Howdy, Trailblazers! Get ready to dive into a role that's bursting with excitement and endless opportunities! Our heroic Front Office Clerk is the first person our awesome patients will meet, whether they’re ringing us with a phone call or strolling through those clinic doors. You are the friendly face and voice of Legacy Community Health, shaping the warm and welcoming experience that keeps our patients coming back!

• Be the first impression maker! Your smile and friendliness set the tone for our patients' journey.
• Dynamic work environment! Every day is a new adventure filled with tasks that keep you on your toes.
• Friendly team vibes! Work hand-in-hand with a bunch of enthusiastic, mission-driven colleagues.
• Grow with us! Take advantage of incredible growth and learning opportunities—your career awaits!
• Mission-driven! Play a vital role in delivering outstanding healthcare to our community.

Key Responsibilities

• Answer incoming calls and work your magic by routing them to the correct destination.
• Roll out the welcome mat for our clients and manage intake like a pro.
• Be a data-entry dynamo, ensuring all patient information is accurately logged.
• Team up with the volunteer coordinator to keep our volunteer squad running smoothly.
• Follow appointment procedures and manage them with finesse.
• Handle payments with precision, following cash handling protocols to a T.
• Ensure the clinic lobby stays as tidy as a pin and welcoming for everyone.
• Assist in processing lab results bestowed by the Practice Manager.
• Be a changemaker by participating in our Performance Improvement Program.
• Nurture a respectful and courteous atmosphere for all patients, families, and colleagues.
• Join forces with your team to achieve department goals and foster effective working relations.
• Thrive within the context of a primary care medical home.
• Attend all necessary safety training programs to keep the clinic safe and sound.
• Ensure workspace and equipment meet Legacy’s high standards.
• Master Legacy's exposure control plans to keep everyone safer from pathogens.
• Keep versatility at your sleeve, ready to take on other duties as they pop up!

Minimum Qualifications

• High school graduate or equivalent—a solid foundation to kickstart your journey!
• Possess a pleasant, professional, and articulate phone voice; your tone is everything!
• Excel in juggling multiple tasks and managing a symphony of incoming calls or patients.
• Show off those efficient and accurate data-entry skills—precision is key!
• Be a wiz in computer literacy, and experience with multi-line phones or switchboards is a plus.
• Have basic knowledge in math and filing—keeping things in order is your forte!
• Demonstrate stellar decision-making abilities under crunch time.
• Bilingual in English/Spanish? That's a preferred skill!

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.