Bilingual Front Office Lead

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Southwest - 6441 High Star Dr. Houston, TX 77074

Bilingual Front Office Lead - Job Overview

Schedule: 8 Hour Shifts

Are you ready to be the friendly face and guiding hand that sets the tone for every patient’s experience? As the Bilingual Front Office Lead, you’ll play a pivotal role in ensuring patients feel welcomed, cared for, and valued from the moment they walk through our doors. This is more than just a job—it’s an opportunity to lead with heart, foster a collaborative environment, and make a lasting impact in community healthcare.

In this role, you’ll oversee the daily operations of our front office, ensuring everything runs smoothly and efficiently for patients, providers, and your team. You’ll lead by example, demonstrating compassion and professionalism that inspires those around you.

Why Join Our Legacy Family?

• Be part of a mission-driven organization dedicated to providing high-quality, patient-centered healthcare.
• Collaborate with a supportive and diverse team that values inclusion, teamwork, and mutual respect.
• Enjoy opportunities for mentorship, professional growth, and career advancement in a thriving organization.
• Play a key role in shaping the patient experience and supporting improved health outcomes in the community.
• Work in a dynamic, welcoming environment where your contributions truly matter.

Key Responsibilities

• Welcome patients warmly and manage client intake, ensuring a seamless check-in process.
• Answer and route incoming calls efficiently, serving as a key communication hub between patients and providers.
• Monitor patient flow and adjust staffing to ensure timely and efficient care delivery.
• Oversee provider schedules, addressing any operational issues to maintain accuracy and efficiency.
• Provide training, mentorship, and support to front office staff to enhance team performance and patient satisfaction.
• Handle escalated customer service concerns with professionalism, empathy, and a solutions-focused approach.
• Perform cash handling duties, including daily deposits and accurate appointment procedures.
• Maintain a clean, organized, and welcoming clinic lobby to promote a positive patient experience.
• Monitor and manage office supply levels, communicating reorder needs to management as necessary.
• Promote a team-based approach to care that prioritizes cultural sensitivity and improved patient outcomes.
• Participate in the Performance Improvement Program to uphold Legacy’s quality and safety standards.

Minimum Qualifications

• High school graduate or equivalent required.
• Pleasant, professional, and articulate phone voice.
• Ability to multi-task and efficiently handle many calls or patients at once.
• Accurate data-entry skills and computer literacy.
• Experience with multi-line phone systems or switchboards preferred; ability to learn quickly if no prior experience.
• Basic math and filing skills (alphabetical or numerical).
• Must manage multiple deadlines and decision-making tasks.
• Bilingual preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.