Bilingual Front Office Clerk

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Southwest - 6441 High Star Dr. Houston, TX 77074

Bilingual Front Office Clerk - Job Overview

Schedule: 8 HR Rotating Schedule

Welcome to Legacy Community Health, where every day is an opportunity to make a difference in the lives of our patients. As a Bilingual Front Office Clerk, you are more than just a welcoming face; you're the first impression and a crucial part of our healthcare family. Your role is all about creating a warm and inviting atmosphere for everyone who walks through our doors or calls our clinic.

• Make a Lasting Impression: Your friendly demeanor and welcoming smile set the tone for our patients' entire experience.
• Embrace Variety: Enjoy a dynamic work environment where no two days are the same, keeping your role exciting and fulfilling.
• Collaborative Atmosphere: Work closely with a passionate and enthusiastic team dedicated to our mission.
• Growth and Development: Take advantage of opportunities for personal and professional growth; your future is bright with us.
• Mission-Driven Impact: Play a vital role in providing exceptional healthcare to our community, making your work meaningful and rewarding.

Key Responsibilities

• Answer and route incoming calls with precision, ensuring a seamless communication experience for our patients.
• Welcome clients warmly and manage the intake process efficiently.
• Accurately log patient information with your exceptional data-entry skills.
• Collaborate with the volunteer coordinator to ensure smooth volunteer operations.
• Manage appointments with finesse, following all procedures meticulously.
• Handle payments accurately, adhering to all cash handling protocols.
• Maintain a tidy and welcoming clinic lobby environment.
• Assist in processing lab results as directed by the Practice Manager.
• Contribute to our Performance Improvement Program and drive positive change.
• Foster a respectful and courteous atmosphere for patients, families, and colleagues.
• Collaborate with your team to achieve department goals and build effective working relationships.
• Thrive in the primary care medical home environment.
• Participate in all necessary safety training programs to ensure a safe clinic environment.
• Ensure workspace and equipment meet Legacy's high standards.
• Master Legacy's exposure control plans to enhance safety from pathogens.
• Stay flexible and ready to take on additional duties as needed.

Minimum Qualifications

• High school graduate or equivalent—a solid foundation to kickstart your journey!
• Possess a pleasant, professional, and articulate phone voice; your tone is everything!
• Excel in juggling multiple tasks and managing a symphony of incoming calls or patients.
• Show off those efficient and accurate data-entry skills—precision is key!
• Be a wiz in computer literacy, and experience with multi-line phones or switchboards is a plus.
• Have basic knowledge in math and filing—keeping things in order is your forte!
• Demonstrate stellar decision-making abilities under crunch time.
• Bilingual in English/Spanish? ¡Fantástico! That's a preferred skill!

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.