RN - Telephone Triage

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Job Overview

We invite you to step into a role of forward-thinking healthcare at Legacy Community Health Services. As an RN Telephone Triage Nurse, you will become a crucial part of our mission to deliver exceptional community healthcare through innovative and compassionate patient interactions.

• Role Highlights: Leverage your nursing expertise to provide indirect patient care through informed conversations with individuals seeking guidance on medical concerns.
• Work Environment: Collaborate within our dynamic team to ensure optimal patient outcomes while embracing our mission-driven approach to healthcare.
• Growth Opportunities: Position yourself for growth with access to potential loan repayment programs and career development in a thriving healthcare ecosystem.
• Impact: Play a critical role in safeguarding patient well-being by adhering to established protocols and offering timely, evidence-based advice.

Key Responsibilities

• Accept challenging, urgent, and emergency calls, utilizing best practice guidelines to ensure apt care and resource utilization.
• Implement telephone triage strategies effectively to direct patients to the appropriate level of care and healthcare professionals.
• Collaborate with clinical team members to prioritize patient needs and address care requirements immediately.
• Gather and document essential patient information, informing providers as necessary.
• Provide nursing advice and patient education using approved protocols and tools.
• Assist in care coordination while safeguarding patient privacy and ensuring documentation accuracy.
• Foster professional relationships with peers, advocating for a collaborative team approach.
• Maintain efficient call times and a professional, helpful demeanor.
• Deliver care without bias, respecting the cultural values and cost considerations in treatment.

Minimum Qualifications

• Graduate from an accredited Registered Nursing program with active Texas RN licensure.
• Certified in CPR, demonstrating readiness for emergency situations.
• Three years of practical RN experience, preferably within family medicine.
• Nursing triage experience is highly advantageous.
• Proficient clinical, interpersonal, organizational, and communication skills (both written and verbal).
• Ability to juggle multiple deadlines effectively and establish priorities.
• Spanish language fluency is strongly preferred, reflecting our commitment to serving a diverse community.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!