Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Lyons - 3811 Lyons Ave. Houston, TX 77020

Care Team Assistant - Job Overview

Schedule: 8AM-5PM

At Legacy Community Health, we believe in creating meaningful connections that lead to healthier communities. As a Care Team Assistant (CTA), you'll be at the heart of these connections, serving as a vital contact point for our patients, call center, care team, families, and community resources. Imagine being a beacon of hope and support, guiding others towards better health outcomes.

• Become an informational resource and support system for those in need
• Provide both clinical and clerical support, ensuring compassionate, evidence-based care
• Align your work with Patient Centered Medical Home (PCMH) requirements
• Contribute to a mission-driven organization that values every team member
• Thrive in a supportive environment that encourages personal and professional growth

Key Responsibilities

• Patient Communication: Serve as the first point of contact for patient inquiries, working closely with onsite nursing and following protocol-based triage guidelines.
• Route clinical inquiries to providers via the electronic health record system (EHRS), ensuring timely responses.
• Deliver lab results and other important information to patients through calls or template-based letters.
• Reach out to medically vulnerable patients post-visit, ensuring they receive necessary follow-up care.
• Pre-Visit Planning: Review daily patient schedules and assist in preparing for upcoming visits.
• Arrange interpretation services and participate in daily team huddles to ensure smooth operations.
• Care Coordination: Facilitate seamless transitions of care by obtaining discharge records and specialty notes.
• Manage the Care Coordination Desktop and assist patients with accessing ancillary support services.
• Medication Management: Help with medication refills and prior-authorizations, ensuring patients receive necessary medications promptly.
• Forms and Referrals: Initiate and manage the completion of forms, assist with referrals, and prepare clinical summaries for external consultants.

Minimum Qualifications

• High-school level education or equivalency.
• Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in an inpatient or outpatient setting.
• Must maintain BLS/CPR.
• At least 2 years of experience in an ambulatory clinical setting preferred.
• Spanish fluency
• Demonstrated competency with an EHRS system.
• Excellent communication skills.
• Excellent customer service skills.
• Ability to multi-task in a fast paced environment.
• Above average organizational skills.
• Strong typing and computer skills.

About Legacy Community Health

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.