Bilingual Patient Access Specialist
Benefits
- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!
Apply today in less than 3 minutes using your phone, tablet, or computer!
Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy., Suite 1300, Houston, TX 77019 (Hybrid)
Bilingual Patient Access Specialist - Job Overview
Schedule: Monday-Friday (7AM-5PM)
Howdy! Are you ready to embark on an amazing adventure with Legacy Community Health? We're a family on a mission to reshape healthcare, and your passion and creativity are just what we need! Join a team where your impact lights up the community!
- Be the awesome link connecting our patients to essential healthcare services like a superhero.
- Work where collaboration, growth, and personal fulfillment are more than just buzzwords—they're our jam!
- Expand your skillset in a healthcare world that's as progressive and innovative as a mighty rocket ship.
- Join us in turning healthcare accessibility from a dream into an exciting reality for our community!
Key Responsibilities
- Become a rock star at handling both inbound and outbound calls like you're on stage in a dynamic call-center environment.
- Schedule patient appointments with precision like a maestro conducting a symphony, all while introducing creative solutions to challenges like a puzzle master.
- Spread good vibes with a positive attitude, ensuring every patient has a stellar experience.
- Be the eyes and ears that identify and communicate urgent symptoms to clinical staff, making a real difference in patient care.
- Channel your inner data whiz with meticulous data entry for accurate patient demographics and payer info.
- Unleash your problem-solving superpowers to tackle complex inquiries and enhance processes like a pro.
- Navigate the structured environment like a boss, with punctuality and attendance as your trusty sidekicks.
- Use your exceptional interpersonal skills to de-escalate situations like a smooth operator.
- Juggle multiple tasks like a circus performer, prioritizing duties and maximizing service impact.
Minimum Qualifications
- High School Diploma or equivalent! You're ready to rock and roll.
- Tech-savvy and comfortable in a call center that's more like a space command center with computers and phone systems at your fingertips.
- Strong understanding of basic healthcare industry lingo, like primary care, providers, benefits, and HIPAA compliance—it’s your secret handshake to success.
- Proven customer service excellence with listening skills sharper than a hawk's eye and phone etiquette that can charm the socks off anyone.
- Communication skills that dazzle in both verbal and written formats like a wordsmith wizard.
- A knack for innovation in meeting patient needs and optimizing service protocols like a healthcare superhero.
About Legacy Community Health
As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:
Approachable & Collaborative
We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.
Driven & Committed
We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.
Perceptive & Thoughtful Communicators
We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.