Bilingual Patient Access Specialist
Benefits
- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!
Apply today in less than 3 minutes using your phone, tablet, or computer!
Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy., Suite 1300 Houston, TX 77019 (Hybrid)
Bilingual Patient Access Specialist - Job Overview
Schedule: Rotating Schedule
Join Legacy Community Health as a Bilingual Patient Access Specialist and be at the forefront of revolutionizing patient interactions! This role is a breakthrough opportunity to drive digital transformation in healthcare communication. As a tech-savvy connector, you'll harness cutting-edge tools to provide a seamless and innovative scheduling experience.
- Engage with patients using advanced communication channels to schedule appointments and deliver critical information.
- Be the voice of Legacy, utilizing agile methodologies to enhance patient satisfaction and streamline access to care.
- Concentrate on one of the specialized categories: General Inbound Calls, Specialty Inbound Calls, or Outbound Calls.
- Shape the future of community health by integrating data-driven approaches into every interaction.
- Collaborate with a dynamic team committed to disruption and excellence in patient care.
Key Responsibilities
- Revolutionize patient interaction by managing inbound and outbound calls in a state-of-the-art call center environment.
- Adopt an agile mindset to maintain a positive and responsible approach, ensuring each caller's experience is enhanced by digital solutions.
- Utilize tech-forward processes to schedule appointments, discuss referrals, and verify insurance and eligibility, ensuring precise patient access to care.
- Stay ahead of industry developments by following documented processes and continuously updating knowledge.
- Leverage problem-solving skills and resourcefulness to research and address complex scenarios.
- Communicate across departments using innovative methods to ensure excellence in patient care.
- Identify and escalate urgent symptoms using data-driven insights to support clinical decisions.
- Perform seamless data entry and multitask with advanced computer systems and applications.
- Interpret and respond to digital communications with precision, maintaining superior customer service standards.
- Employ interpersonal acumen to de-escalate challenging situations and fulfill callers' needs effectively.
- Adapt to evolving responsibilities and participate in agile improvement projects.
Minimum Qualifications
- High school diploma or equivalent required.
- 1-2 years of customer service experience preferred; clinical office support experience is a plus.
- Exemplary customer service skills with a pleasant, professional, and articulate phone demeanor.
- Proficient in managing multiple tasks and responsibilities in a high-tech environment.
- Strong verbal and written communication abilities, with excellent grammar skills.
- Expertise in data entry and navigation of digital platforms, including MS Windows and online forms.
- Knowledge of medical and insurance terminology preferred.
- Bilingual proficiency in English and Spanish is strongly preferred.
- Commitment to punctuality, minimal absenteeism, and readiness to embrace tech-driven growth opportunities.
About Legacy Community Health
As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:
Approachable & Collaborative
We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.
Driven & Committed
We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.
Perceptive & Thoughtful Communicators
We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.