Patient Assistance Representative (Bilingual: English/Spanish)

Houston, TX
Full Time
Clinic Based
Entry Level

Benefits

  • Paid Time Off & Paid Company Holidays
  • Medical, Dental, Vision & Life Insurance
  • Flexible Spending Account (FSA)
  • 403(b) Retirement Plan with Company Match
  • Short-Term & Long-Term Disability
  • $0 Copay for Legacy Provider visits
  • $0 Copay for prescriptions filled at Legacy Pharmacies
  • Travel Insurance & Pet Insurance
  • Subsidized Gym Membership
  • And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Patient Assistance Representative (Bilingual: English/Spanish) - Job Overview

Schedule: Rotating Schedule

At Legacy Community Health, we're more than just a healthcare provider—we're a family dedicated to transforming lives through our innovative support programs. As a Patient Assistance Representative, you'll be at the heart of our mission, making a real difference by ensuring our clients have access to the medications and financial assistance they need.

  • Be a pivotal part of our Ryan White Grant programs, supporting initiatives like ADAP, LPAP, EFA, and Health Insurance Assistance.
  • Integrate seamlessly into our team, ensuring smooth documentation and program management.
  • Use your tech-savvy skills to enhance client communication and service delivery.
  • Help break down barriers to healthcare, driving a positive impact on community health.

We invite you to join our dynamic team where passion meets purpose, and contribute to a revolution in healthcare delivery.

Key Responsibilities

  • Utilize your expertise in Ryan White Grant programs to support our patients' needs for medication and insurance assistance.
  • Engage warmly with clients to collect necessary documentation for program enrollment.
  • Process applications efficiently, ensuring timely execution of payments.
  • Keep an accurate and up-to-date list of program participants to enhance our program's efficacy.
  • Maintain regular communication with clients to ensure ongoing engagement and eligibility.
  • Handle incoming requests promptly for effective resolution.
  • Accurately document patient interactions in digital records, supporting data-driven decisions.
  • Conduct regular audits and reviews to maintain reporting accuracy and compliance with grant standards.
  • Collaborate with team members and service providers to optimize client support and care delivery.
  • Participate in special projects and additional duties to drive organizational success.

Minimum Qualifications

  • High school diploma required.
  • At least 1 year of healthcare experience or 3 years of customer service experience, preferably in healthcare.
  • A strong understanding of healthcare terminology, HIV treatment, and related medications is desired.
  • Familiarity with insurance processes and COBRA is preferred.
  • Exceptional written and verbal communication skills.
  • Proficiency in MS Excel and MS Word.
  • Bilingual in Spanish is preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

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